My Billing Options

{{fixedCustomerName}} | {{fixedCustomerType }} | Account no. {{fixedCustomerId}}

no. {{fixedCustomerId}}

{{fixedCustomerName}} | {{fixedCustomerType }} | Account no. {{fixedCustomerId}}

no. {{fixedCustomerId}}

Based on your status, you are restircted to certain access on MyVM portal.

Based on your status, you are restircted to certain access on MyVM portal.

Based on your status, you are restircted to certain access on MyVM portal.

Looking to add or amend your fixed account direct debit details?

Click Here

My fixed billing details

Payment method

Payment method
{{customerAccount.paymentMethod}}
Switch to direct debit

Is this is a joint account?

    • If it requires 2 signatures?

    • we require a mandate with two signatures. Download direct debit mandate.

    We can only set up a direct debit if the bank account name is in the name of the account holder.

    Don't know your IBAN number.You can use your bank

    account details in our converter.

    • Edit the content below for I dont know my iban number use case

    • Invalid Sort code.It must contain only numbers.

    Sort Code

    • Invalid Bank account number. It should contain only numbers.

    Bank Account Number
    {{billingOptions.countrylabel}}
    • {{country.key}}
    •

    Incorrect format. It should look like IE29AIBK93115212345678 and be between 20 and 34 characters.

    Is this a Euro currency account ?

    • We require a direct debit mandate be completed and submitted, click here to download mandate

    Click here for other ways to pay. 

    • Edit the content below for I know my iban number use case

  • Please enter a valid Irish/EU IBAN.

    UK/Non EU IBAN codes are not accepted

    • Incorrect format. It should look like IE29AIBK93115212345678 and be between 20 and 34 characters.

    IBAN number

    The IBAN you entered is invalid. Please enter a valid IBAN.

    Is this a Euro currency account ?

    • We require a direct debit mandate be completed and submitted, click here to download mandate

    Click here for other ways to pay. 

    • By completing this form you authorise Virgin Media to send instructions to your bank to debit your account in accordance with the instructions from Virgin Media. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank. The amounts are variable and maybe debited in various dates in accordance with your billing frequency.
    Billing method

    Billing method
    {{customerAccount.billingMethod}}
    Edit
    • Bill usage details

    Bill usage details
    {{customerAccount.billUsageDetails}}
    Edit
    Would you like all information about your call details content itemised on your bill?
    • IBAN number

    IBAN number
    {{customerAccount.ibanNumber}}
    Edit
    Is this is a joint account?
    • If it requires 2 signatures?

    • We require a mandate with two signatures. Download direct debit mandate.

    •

    Invalid account holder name. Account holders must only have letters and spaces in their name and follow the appropriate format. The format for single holders is 'John Doe' and for joint accounts it is 'John Doe/Mary Jane'.

    • Incorrect format. It should look like IE29AIBK93115212345678 and be between 20 and 34 characters.

    IBAN Number

    The IBAN you entered is invalid. Please enter a valid IBAN.

    Is this a Euro currency account ?

    • We require a direct debit mandate be completed and submitted, click here to download mandate

    Click here for other ways to pay. 

    • Billing address

    Billing Address
    {{customerAccount.address.streetNrLast}} {{customerAccount.address.streetName}}
    {{customerAccount.address.city}}
    {{customerAccount.address.stateOrProvince}}
    {{customerAccount.address.country}}

    Click here to edit the confirmation overlay

    We can’t make changes to your current details if within 5 days of your current bill due date. New details can only be entered after that date, which can be found on your bill.

    Click to open overlay

    Close